“…who dropped materials at my personal house this morning. As I mentioned, it was not the most straight-forward delivery (indeed he did have to get creative a few times), but he was able to get all the material back to where I needed it and saved me probably a half day of toting OSB across my yard. Very friendly and courteous, (I was there the whole time bothering him talking about my plans for chickens), and everything was neatly covered with plastic so it won’t get wet or muddy.
I know you usually only hear complaints (that are usually not the fault of the driver), so I thought I would take the time and ask if there is any supervisor or other person that should hear about this, could you please forward this e-mail (perhaps with the guy’s name, as I did not catch it). He definitely made you look good today.
Keep up the good work!”
“I want to let you guys know that you have a great team over there. Each delivery arrives when scheduled, has been correct and MOST importantly comes with outstanding customer service by your drivers!
Craig delivered material to my job site on Thursday. Before he arrived I had planned to have him drop everything in front of the garage. I would handle dragging the drywall inside once he left. Craig said that he couldn’t let me do that. He made a couple of quick adjustments and used the pig to safely and effectively push it inside. Then helped me take the door slabs, baseboards and casing into the garage as well. I guarantee you that any other supplier’s driver would have dropped it where I asked and left in a hurry. It probably took him an extra five minutes to help but saved me a good 45 minutes of heavy lifting in the heat. I continue to be impressed with the high level of customer service that everyone at Talbert Building Supply provides. Keep up the great work!”
“The materials were delivered early this morning everything looks great.
Thank you for the help and great service. I will definitely call again when more materials are needed”
“I’d like to let you know how pleased I am with Talberts and with the help Tom Ringland recently gave me in solving a tough window repair problem I have. He obviously knows his stuff AND is a pleasure to work with! Three cheers for Hippie Tom and several others I’ve come to know at Talberts.
My operation is small so I don’t represent a volume customer. But I though you should know that Tom made a difference in my rental home repair project and that will have me coming in more often.”
Just wanted to let you know that Talbert’s materials delivery went extremely well.
The truck showed up precisely at 8 AM and departed a little over an hour later. Your driver, Gentry, did a remarkable job in placing the materials where they would be easy to access as the building progresses. He covered everything for rain protection before he left. I am very pleased with the order and the delivery and thought you should know.
My thanks to you and the Talbert organization….great job!!!”
I just wanted to thank you for letting me be a part of yesterday’s event. I have seen very few go as well as yesterday. In fact, I would bet that you had almost twice the attendance that previous shows have had. The venue was great, the timing went well, and the audience was engaged with the show and the vendors. Congratulations to your team for doing such a great job and continuing to build a reputation as a solid and organized supplier in the building business. I know we often hear the negatives and don’t always get the positives, but from my perspective you guys did great, and I appreciate the opportunity to work with you all.
Have a great weekend.”
Thank you for organizing and inviting us to participate in your show event. It was without a doubt, the best organized and most informative event that I have attended. It is truly a pleasure to be associated and included as a primary player in your companies’
efforts to educate your customers not only on new products but the proper way to use them.”
“Our builders homeowner was so impressed with our driver Willies extra effort he told him that he wanted everything on his project to come from Talberts.
I just wanted to take a moment to thank you for your help and professionalism in helping get our window replaced. You could have sent me away because the original window was not purchased from Talberts but you did not. You did something that is pretty rare these days and that is provided excellent customer service. I can tell you that this will certainly positively affect any decision we make to purchase building products in the future. Thank you again for your assistance and follow-up.”
“Dear Mr. Talbert,
I want to tell you how absolutely happy I am with the service given to me by Paul Lilley in your Durham branch. He is personable, knowledgeable, organized, reliable, helpful and patient. I benefited enormously from his help on 2 recent residential construction projects. He represents your company very well. I have enjoyed doing business with your company and certainly plan to continue doing so.
“Your forklift driver is a magician. You would not believe the amazing surgical operation he pulled off to deliver the load to an impossible location at the back of the site.”